FAQ
Shipping
Once you have placed your order and we have shipped your package, you will receive an email with a tracking number, and you will be able to follow the status of your order.
Once you have placed your order and we have shipped your package, you will receive an email with a tracking number, and you will be able to follow the status of your order.
When you place an order with a delivery address within the Netherlands, shipping costs are €4.95 for orders under €50.00.
In the Netherlands shipping is free for orders over €50.00
When you place an order with a delivery address within the Netherlands, shipping costs are €4.95 for orders under €50.00.
In the Netherlands shipping is free for orders over €50.00
We do our best to process your order as soon as possible (1-2 days) and give it to the carrier.
Friday after 16:30 or ordered over the weekend is shipped on monday.
Within the Netherlands we ship via PostNL
We do our best to process your order as soon as possible (1-2 days) and give it to the carrier.
Friday after 16:30 or ordered over the weekend is shipped on monday.
Within the Netherlands we ship via PostNL
Once you place an order it is no longer possible to cancel or change this order.
Once you place an order it is no longer possible to cancel or change this order.
If you did not receive a track-and-trace, please contact our customer service team.
If you did not receive a track-and-trace, please contact our customer service team.
If you have not received your package or if you have any questions about the shipment, please contact PostNL Customer Service Contact. Information can be found at https://www.postnl.nl/klantenservice/niets-ontvangen
If you have not received your package or if you have any questions about the shipment, please contact PostNL Customer Service Contact. Information can be found at https://www.postnl.nl/klantenservice/niets-ontvangen
returns
Items must be returned within 30 days of receipt. Here you find information about how to return you product.
Items must be returned within 30 days of receipt. Here you find information about how to return you product.
Yes, the return cost is always the responsibility of the customer unless otherwise agreed.
Yes, the return cost is always the responsibility of the customer unless otherwise agreed.
Within 5 business days of receiving the returned item, the return will be processed, and the refund will be credited to your account within 2-5 days. The refunded amount will only cover the cost of the product, excluding shipping fees and any discounts.
Within 5 business days of receiving the returned item, the return will be processed, and the refund will be credited to your account within 2-5 days. The refunded amount will only cover the cost of the product, excluding shipping fees and any discounts.
products
Most of the products are 100% cotton. Each product has material specifications listed in the product description.
Most of the products are 100% cotton. Each product has material specifications listed in the product description.
An out-of-stock product cannot always be ordered immediately. The pre-order option is available for some products. This varies by product.
An out-of-stock product cannot always be ordered immediately. The pre-order option is available for some products. This varies by product.
If you have received a damaged or incomplete product please contact our customer service department as soon as possible info@spexxfashion.com
If you have received a damaged or incomplete product please contact our customer service department as soon as possible info@spexxfashion.com
payments
You can pay with:
- IDEAL
- Apple Pay
- Google Pay
- Visa
- Maestro
- Shopify Pay
- PayPal
You can pay with:
- IDEAL
- Apple Pay
- Google Pay
- Visa
- Maestro
- Shopify Pay
- PayPal
Use code SPEXX10 and you get 10% off your first order. Become a member a get personal discounts!
Use code SPEXX10 and you get 10% off your first order. Become a member a get personal discounts!